You can reach our customer service department by e-mail, US mail or telephone. Although our representatives are available to answer your phone calls during normal business hours, we feel that the most efficient form of communication is e-mail. Please have your order confirmation number identified in your e-mail or available when you call.
| Phone | 323-887-3300 |
|---|---|
| Fax | 323-887-3345 |
| WebOrders@Giant-Merch.com |
| GIANT MERCHANDISING |
|---|
| 5655 UNION PACIFIC AVENUE |
| COMMERCE, CA 90022 |
| UNITED STATES |
We accept Visa, Mastercard and American Express credit card payments for online orders.
Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be declined or delayed if we cannot verify the “Bill to” information or the information does not match the address information on file. If your credit card is declined during checkout, please verify that you have provided your billing information correctly. Multiple checkout attempts may cause your credit card company to place multiple authorization holds against your credit cards available credit line.
Your credit card will not be charged until we provide the goods or services you ordered. A pre-authorization is obtained against your credit card at the time you place your order.
The merchant name that will appear on your credit card statement is:Giant Merchandising We accept the following payment types:
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We collect sales tax in the following states. Tax for orders shipped to these states will have sales tax automatically added to the order total.
Shipments to the following states will be charged sales tax
Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Your order will begin processing the next business day (Mon-Fri 8am-5pm PST. Shipping transit time will be in addition to order processing time. We do not offer overnight / same day shipping and processing. All orders are shipped via DHL express during regular business hours (No delivery Sat, Sun, Holidays). We cannot ship to P.O boxes or APO/FPO addresses. Sales tax will be charged at the applicable county rate for items shipping to the following states: CA, IL.
Giant Merchandising strives to have all items in stock at all times. However, there will be occasions that we cannot ship certain items immediately. Items that are out of stock will be shipped as soon as they become available unless you tell us otherwise. If you order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order.
| Giant Merchandising |
| Web Store Fulfillment |
| 5655 Union Pacific Avenue |
| Commerce, CA 90022 |
| United States |
We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order.
| Customer Service Email | WebOrders@Giant-Merch.com |
|---|
We may notify you of any upcoming promotions and specials that may interest you. If you do not wish to receive these notifications, please make sure to contact us to request that we exclude you from any promotional mailings.
| Customer Service Email | WebOrders@Giant-Merch.com |
|---|
Giant Merchandising does not accept returns or exchanges for any merchandise that has been marked down 30% or more.
If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately. All returns should be shipped to the return center address below. No COD returns will be accepted.
Customer must enter coupon code when entering their order. If a customer fails to enter the coupon code when placing their order then the customer service department can adjust it if they are notified by customer prior to the order shipping. Once the order has shipped there are no refunds for the cost difference from the regular price to the sale price if the customer failed enter the coupon code when placing their order.
Unfortunately, Giant Merchandising, Inc. does not support the exchange nor the return of Promotional items either made available by third party licensor's, direct licensor's, or directly via Giant Merchandising.
| Giant Merchandising |
| Web Store Fulfillment |
| 5655 Union Pacific Avenue |
| Commerce, CA 90022 |
| United States |
Giant Merchandising does not accept returns or exchanges for any merchandise that has been marked down 30% or more.
Giant Merchandising will be happy to return or exchange any items that have not been washed or worn within 30 days of purchase. Please email us for a return authorization number. There is a $4.00 exchange fee required for all exchanges. You are responsible for the return freight charges. Shipping and handling charges for the original shipment are non-refundable. In the case of a manufacturer's defect, we will credit you up to $3.95 for any return shipping charges you pay to return the item to us. If there is a problem with your order, please email us.
| Customer Service Email | WebOrders@Giant-Merch.com |
|---|---|
| Phone | 323-887-3300 |
During the checkout process you will be asked to select a shipping method. The following tables show the shipping and handling rates for all methods and regions that we support. Unfortunately, We Can Not Ship Overseas, All Orders must Originate From The U.S. Or Canada.
| Domestic GROUND | ||
|---|---|---|
| Orders Between | And | Pay |
| $0.01 | $15.00 | $5.95 |
| $15.01 | $30.00 | $6.95 |
| $30.01 | $45.00 | $7.45 |
| $45.01 | $60.00 | $7.95 |
| $60.01 | $75.00 | $8.45 |
| $75.01 | $90.00 | $8.95 |
| $90.01 | $105.00 | $9.45 |
| $105.01 | $120.00 | $9.95 |
| $120.01 | $135.00 | $10.45 |
| $135.01 | $150.00 | $10.95 |
| $150.01 | $165.00 | $11.45 |
| $165.01 | $180.00 | $11.95 |
| $180.01 | $195.00 | $12.45 |
| $195.01 | $210.00 | $12.95 |
| $210.01 | $225.00 | $13.45 |
| $225.01 | Any Amount | 6.0% of order total |
| Domestic 2 DAY AIR | ||
| Orders Between | And | Pay |
| $0.01 | $15.00 | $8.95 |
| $15.01 | $30.00 | $9.95 |
| $30.01 | $45.00 | $10.95 |
| $45.01 | $60.00 | $11.95 |
| $60.01 | $75.00 | $12.95 |
| $75.01 | $90.00 | $13.95 |
| $90.01 | $105.00 | $14.95 |
| $105.01 | $120.00 | $15.95 |
| $120.01 | $135.00 | $16.95 |
| $135.01 | $150.00 | $17.95 |
| $150.01 | $165.00 | $18.95 |
| $165.01 | $180.00 | $19.95 |
| $180.01 | $195.00 | $20.95 |
| $195.01 | $210.00 | $21.95 |
| $210.01 | $225.00 | $22.95 |
| $225.01 | Any Amount | 10.0% of order total |
| Domestic NEXT DAY AIR | ||
| Orders Between | And | Pay |
| $0.01 | $15.00 | $10.95 |
| $15.01 | $30.00 | $12.95 |
| $30.01 | $45.00 | $14.95 |
| $45.01 | $60.00 | $15.95 |
| $60.01 | $75.00 | $16.95 |
| $75.01 | $90.00 | $17.95 |
| $90.01 | $105.00 | $18.95 |
| $105.01 | $120.00 | $19.95 |
| $120.01 | $135.00 | $20.95 |
| $135.01 | $150.00 | $21.95 |
| $150.01 | $165.00 | $22.95 |
| $165.01 | $180.00 | $23.95 |
| $180.01 | $195.00 | $24.95 |
| $195.01 | $210.00 | $25.95 |
| $210.01 | $225.00 | $26.95 |
| $225.01 | Any Amount | 13.0% of order total |
| International Canadian Orders | ||
| Orders Between | And | Pay |
| $0.00 | $15.00 | $19.95 |
| $15.01 | $30.00 | $20.95 |
| $30.01 | $45.00 | $21.95 |
| $45.01 | $60.00 | $22.95 |
| $60.01 | $75.00 | $23.95 |
| $75.01 | $90.00 | $24.95 |
| $90.01 | $105.00 | $25.95 |
| $105.01 | $120.00 | $26.95 |
| $120.01 | $135.00 | $27.95 |
| $135.01 | $150.00 | $28.95 |
| $150.01 | $165.00 | $29.95 |
| $165.01 | $180.00 | $30.95 |
| $180.01 | $195.00 | $31.95 |
| $195.01 | $210.00 | $32.95 |
| $210.01 | $225.00 | $33.95 |
| $225.01 | Any Amount | 15.0% of order total |